Lost or Stolen Card? Act Now.
If your FVSBank debit or credit card is missing, act quickly to help protect your account. Choose your card type below.
Report Your Card
FVSBank Debit Card
Report a lost or stolen FVSBank debit card 24 hours a day, seven days a week.
Call 833-735-1894
You can also report your card through FVSBank Digital Banking
Report a Debit Card OnlineFVSBank Credit Card
FVSBank credit cards use a separate Cardmember Service number.
Call 800-558-3424
Do not use the debit-card reporting number for an FVSBank credit card.
Is your Debit Card Misplaced or Lost?
I may have temporarily misplaced it
Use Manage Cards to temporarily tern your debit card off while you look for it.
- Log in to FVSBank Digital Banking.
- Select Manage Cards.
- Choose the affected debit card.
- Turn the card off.
When you find the card, you can return to Manage Cards and turn it back on.
Open Manage CardsI believe it is lost or stolen
Report the card immediately through Digital Banking or by calling 833-735-1894>.
Reporting the card as lost or stolen begins the process of protecting your account and replacing the affected card.
Follow any additional instructions provided after submitting your report. Contact your local FVSBank branch during normal business hours if you need help with your replacement card.
After Your Report Your Card
Take these additional steps to help protect your account:
- Review your recent account activity
- Report any transaction you do not recognize immediately
- Continue monitoring your account for additional activity
- Make sure FVSBank has your current phone number and mailing address
- Activate your replacement card when it arrives
- Update recurring payments that used the previous card number
Even a small unfamiliar transaction should be reviewed. Fraudsters sometimes use a small purchase to test whether a card is active.
Need Help From an FVSBanker?
Contact your local branch during normal business hours for help reviewing your account, reporting suspicious activity, or confirming replacement-card information.
| Toll Free | 1-800-242-7880 |
| Fond du Lac | 920-921-7220 |
| Oshkosh | 920-231-1163 |
| Waupun | 920-324-5528 |
Protect Yourself From Follow-Up Scams
Fraudsters may contact you after a card is lost or stolen and pretend to be from FVSBank.
Never provide your:
- Digital Banking username or password
- Debit card PIN
- Card security code
- Social Security number
- One-time verification code
Do not rely on caller ID alone. If you receive a suspicious call, text, or email, end the conversation and contact FVSBank using a number published on our website.