Bank confidently. Stay one step ahead of fraud.
Online Banking makes managing your money easy – but it’s important to protect your accounts. A few simple habits can significantly reduce your risk of fraud, identity theft, and account takeover.
At FVSBank, we use multiple layers of security to help protect your accounts. You also play an important role. These tips can help reduce your risk of fraud and keep your information secure every time you bank online.
Protect your login
- Use a unique password
- Never reuse banking passwords
- Enable biometric login
- Turn on MFA
Protect your devices
- Update software
- Install apps only from trusted stores
- Lock your phone
- Use antivirus software
Watch for scams
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Scammers may:
- Pretend to be from FVSBank
- Ask for your password
- Ask for one-time security codes
- Pressure you to act immediately
Remember: FVSBank will never ask you for your password or security code.
Build a strong first line of defense
Create a strong password
Choose a password that is:
- At least 12-16 characters long
- Unique to your FVSBank account
- A mix of uppercase and lowercase letters, numbers, and symbols
- Birthdays
- Names
- Phone numbers
- Reusing passwords from other websites
Avoid:
Tip: Consider using a password manager to generate and securely store passwords.
Enable multi-factor authentication (MFA)
- Whenever available, enable multi-factor authentication (sometimes called two-factor authentication).
- This adds another layer of protection by requiring a one-time verification code in addition to your password. Layered authentication is widely recommended because passwords alone can be compromised.
Protect your devices
Use Online Banking only on devices you trust.
- Keep your phone, tablet, and computer updated
- Install operating system and browser updates promptly
- Use anitvirus/security software
- Lock your device with a PIN, fingerprint, or Face ID
- Turn on automatic screen lock
Use secure internet connections
Avoid logging into Online Banking on:
- Public wi-fi
- Shared computers
- Public kiosks
If you need to bank while traveling:
- Use your cellular data whenever possible
- Or use a trusted, password-protected wi-fi network
Watch for phishing scams
Be suspicious of:
- Emails asking you to "verify" your account
- Text messages claiming your account has been locked
- Calls requesting passwords or security codes
- Links that don't look like the official website
- Urgent requests to move money immediately
Remember: FVSBank will never ask for your Online Banking password, PIN, or one-time security code by phone, emails, or text.
Check before you click
- Type www.fvsbank.com directly into your browser
- Use the official FVSBank Mobile Banking app
- Verify the website address before entering your login information
Avoid clicking banking links from unsolicited emails or text messages.
Monitor your accounts frequently
The sooner you catch suspicious activity, the sooner it can be stopped.
We recommend:
- Reviewing account activity regularly
- Setting up Account Alerts
- Checking your balances often
- Reviewing monthly statements
Log out when you're finished
Always:
- Sign out of online banking
- Close your browser
- Avoid selecting "Remember Me" on shared devices
- Never save passwords on public computers
Keep your contact information current
Make sure FVSBank has your:
- Current mobile number
- Current email address
This helps us reach you quickly if suspicious activity is detected.
If you think your account has been compromised
Act immediately.
1. Change your Online Banking password
If you suspect someone knows your password, change it immediately.
2. Review recent account activity
Look for:
– Purchases you don’t recognize
– Unexpected transfers
– Changes to your contact information
– New payees
3. Contact FVSBank immediately
If you notice suspicious activity: Call 1-800-242-7880
We’ll help secure your account and guide you through the next steps.
4. Report Lost or Stolen Cards
If your debit card has been lost or stolen: Call 1-833-735-1894
5. Place a Fraud Alert (if identity theft is suspected)
Contact one of the nationwide credit reporting agencies:
– Equifax
– Experian
– TransUnion
A fraud alert makes it harder for someone to open accounts in your name.