Protect your money.
Know what to do.
Learn how to recognize scams, protect your accounts and take action when something does not look right.
FVSBank will never contact you and ask for your online banking password, debit card PIN or a one-time security code.
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Something doesn’t look right?
Choose what happens so you can take the next step.
I shared information with a scammer.
Contact FVSBank and secure affected accounts.
My identity may have been stolen.
Start the identity theft recover process.
Think it might be a scam? Pause.
Stop
Do not click, reply, transfer money, or share a security code.
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Contact the person or company using a phone number or website you already trust.
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What are you concerned about?
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Scams to know
Bank impersonation scams
A caller or message may appear to come from a bank and claim there is suspicious activity on your account. The scammer may ask for a security code, password, or transfer.
Remember: Do no provide the information. End the conversation and contact FVSBank directly.
Payment app scams
Scammers may ask you to send money through a payment app for a purchase, emergency, investment or account-security issue.
Remember: Treat payments like cash. Confirm the recipient before sending money.
Gift card scams
Someone may demand that you purchase gift cards and provide the numbers from the back.
Remember: Gift cards are gifts – not for paying government agencies, utilities, businesses or financial institutions.
Check scams
A scammer may send a check, ask you to deposit it and tell you to return part of the money or purchase gift cards.
Remember: A deposited check can initially appear available even when it is later determined to be fraudulent.
Romance and relationship scams
Someone you meet online may build trust before asking for money, travel expenses, investments, or emergency assistance.
Tech-support scams
A caller or pop-up may claim your device or account has been compromised and ask for remote access.
Remember: Do not give unexpected callers remote control of your device.
Government and utility impersonation scams
A caller may threaten arrest, fines, account suspension or service disconnection unless you pay immediately.
Remember: End the call and contact the organization through its official published number.
Investment and cryptocurrency scams
A person may promise guaranteed returns, low-risk profits, or exclusive access to an investment.
Remember: Pressure, secrecy, and guaranteed profits are significant warning signs.